CS Complain

At Kiriminaja.com, you are at the intersection of product development, marketing and sales. You work closely with these teams to deliver a stellar client experience. Your main tasks involve handling complain and customer satisfaction.


Job Description 


  • Customer Service

    • Provide high level customer service and proactively develop and maintain strong customer relations

    • Conduct research, analysis or interviews for insights

    • Seek out sales opportunities and establish network with prospective customers

    • Follow-up on marketing leads and secure potential sales opportunities

    • Understand client requirements and objectives and provide feasible solutions

    • Schedule workflow to ensure smooth coordination between projects

    • Handling complain from customers

Requirements


  • Years of experience
    - min. 1 year of experience in sales / customer services

  • Skills Required: 

    • Has exceptional problem-solving skills: demonstrated ability to structure complex problems, develop solutions, and craft high-quality presentations.

    • Displayed ability to organize and prioritize tasks, activities and projects for timely completion

    • Prior experience in sales operations, business analytics or research roles (good to have)

    • Understanding of the software industry / SaaS sales and marketing models is a plus

    • Experience with a business intelligence tool and data visualisation

    • Complain handling

    • Experience in inside sales, business development, lead generation, or customer service preferred


  • What we’re looking for in you: 

    • Strong customer service and communication skills

    • Highly motivated individual with a positive attitude

    • Detail oriented, analytical, highly organised and able to manage multiple deadlines simultaneously.

    • Excellent skills in working cross functionality