At Kiriminaja.com, you are at the intersection of product development, marketing and sales. You work closely with these teams to deliver a stellar client experience. Your main tasks involve handling complain and customer satisfaction.
Provide high level customer service and proactively develop and maintain strong customer relations
Conduct research, analysis or interviews for insights
Seek out sales opportunities and establish network with prospective customers
Follow-up on marketing leads and secure potential sales opportunities
Understand client requirements and objectives and provide feasible solutions
Schedule workflow to ensure smooth coordination between projects
Handling complain from customers
Years of experience
- min. 1 year of experience in sales / customer services
Has exceptional problem-solving skills: demonstrated ability to structure complex problems, develop solutions, and craft high-quality presentations.
Displayed ability to organize and prioritize tasks, activities and projects for timely completion
Prior experience in sales operations, business analytics or research roles (good to have)
Understanding of the software industry / SaaS sales and marketing models is a plus
Experience with a business intelligence tool and data visualisation
Experience in inside sales, business development, lead generation, or customer service preferred
What we’re looking for in you:
Strong customer service and communication skills
Highly motivated individual with a positive attitude
Detail oriented, analytical, highly organised and able to manage multiple deadlines simultaneously.
Excellent skills in working cross functionality